The official online store of FC Dynamo Moscow guarantees the quality of all products presented in the catalog.
You have the right to exchange or return a product of proper quality if it does not fit you in style, color, size, provided that:
the product has a proper presentation;
all labels, labels and receipts confirming the purchase in our store are saved.
You can return the order within 14 days from the date of purchase.
Download the application (*.docx)
Exchange and return in Moscow
In Moscow, the exchange/refund takes place at the official store of Dynamo-Moscow FC in the Arena Plaza shopping center at 36 Leningradsky Ave., Moscow.
Exchange and return in Russia
In Russia, the buyer sends the wrong product to our online store via Russian Post at his own expense, and we ship the new product or refund the money no later than 10 working days after the return of the product. In case of exchange, the goods are re-shipped at the buyer's expense.
Goods of inadequate quality
If the product is of improper quality, i.e. as a result of its operation, a hidden defect or defect has been discovered, then the exchange takes place at the expense of the Dynamo-Moscow FC online store: we will compensate the buyer for shipping costs.
The exchange of goods of improper quality is carried out on the condition that:
the claim is submitted before the expiration of the warranty period (14 days, not counting the day of purchase);
the detected defect is not a consequence of improper, careless operation (socks) of the product.
Non-refundable product categories
Categories of goods that are not subject to return, but only exchange, in case of improper quality:
non-periodical publications (books, brochures, albums, cartographic and sheet music publications, sheet publications, calendars, booklets, publications reproduced on technical media);
hosiery;
bed linen with unopened packaging is accepted.
The images shown on the website may differ slightly from the actual type of products. This may be due to the difference in resolution and brightness of the monitors, and therefore is not a disadvantage of the product. We count on your understanding.